Frequently Asked Questions
Everything you need to know before you sign up.
- How does payment work — do you accept cards?
- Mobiz Accounts is billed by bank transfer, not automatic card charges. After choosing a plan you receive a unique payment reference and our bank details. You transfer the amount, submit proof of payment from the app, and our team verifies and activates your account — usually within one business day.
- What happens after I sign up?
- You choose a plan, create your account and workspace, and receive a payment reference. Once you transfer payment and submit proof, an administrator reviews and approves it. Your account then becomes active immediately and you can log in and start invoicing.
- How many users can I add?
- Starter allows 1 user, Pro allows up to 5, and Premium allows up to 15. These limits are enforced on our servers, not just hidden in the interface, so they apply no matter how a request reaches us.
- Can I change plans later?
- Yes. Upgrading takes effect immediately and is prorated for the rest of your current billing period, so you only pay the difference. Downgrading takes effect at the end of your current paid period — you keep full access until then.
- Is Mauritius VAT actually built in, or do I calculate it myself?
- VAT codes and rates (Standard, Zero-Rated, Exempt, Out of Scope) are built into every invoice, credit note and expense. Mobiz Accounts calculates VAT automatically and keeps a full VAT transaction history for your return — it does not submit returns to the Mauritius Revenue Authority on your behalf; you remain responsible for reviewing and filing.
- What happens if my payment is late?
- Your organisation gets a short grace period with full access after your period ends. If it lapses without renewal, the account moves to a suspended state: you can still read your existing data and submit a renewal payment, but new invoices, payments and other records cannot be created until it is restored.
- Is my data isolated from other companies using Mobiz Accounts?
- Yes. Every organisation is a fully isolated tenant enforced at the database level — not just hidden in the interface. One customer can never read or modify another customer's data, regardless of how a request reaches our servers.
- Do you offer a free trial?
- There is no separate free trial today — Starter is priced for a single freelancer or sole proprietor, so you can start on the smallest plan and upgrade only once you need more users or modules.
- What currency is everything priced in?
- Everything is priced and displayed in Mauritian Rupees (Rs / MUR) — invoices, quotations, reports and your subscription itself.
- Can I get help if I am stuck?
- Yes — our Help Center covers every module step by step, and you can reach our support team directly by phone or email from the Contact page.