FAQ

Straight answers about Mobiz Accounts.

Eleven topics, 34 questions. If yours is not here, the team is a message away.

Getting started

How do I start using Mobiz Accounts?

Choose Start Free and complete the sign-up with your business details. Once your organisation is active you can set your company information, VAT status and first customers straight away.

Do I need a card to apply?

No. There is no card on file. Billing is arranged by bank transfer after your application is reviewed.

Do I have to enter my old records first?

No. Start issuing documents from today and the reports build from what you post. Opening balances can be handled separately if you need them.

Is Mobiz Accounts built for Mauritius?

Yes. Pricing and documents are in Rs, VAT follows Mauritius treatments, and the workflows follow how Mauritian businesses actually invoice and buy.

Invoices & quotations

Can I convert a quotation into an invoice?

Yes. An approved quotation converts directly, keeping the same line items, prices and per-line VAT treatment. Both documents stay linked.

Are documents numbered automatically?

Yes. Each document type has its own sequence, and numbers are issued by the database so two people cannot get the same one.

Whose logo appears on my invoices?

Yours. Customer-facing documents carry your organisation branding and details, not Mobiz Accounts branding.

Can I issue a credit note?

Yes. Credit notes are raised against an invoice and reduce the customer balance properly, rather than deleting or editing the original invoice.

Payments

Can I record a part-payment?

Yes. The invoice sits as partially paid and the remaining balance stays tracked until it is settled.

Can one payment cover several invoices?

Yes. Record the payment once and allocate it across as many outstanding invoices as you need.

How do I see who has not paid?

Outstanding and overdue totals appear on your dashboard, in the Aging report, and on each customer’s Statement of Account.

VAT

Which VAT treatments are supported?

Standard Rated at 15%, Zero-Rated at 0% and Exempt. Treatment is chosen per line, so one document can mix all three.

Are Zero-Rated and Exempt reported separately?

Yes. They both calculate Rs 0 but remain separate classifications throughout, including in your VAT reports. They are never combined.

Does Mobiz Accounts file my VAT return?

No. It keeps the underlying records and reports so you or your accountant can prepare the return. It does not submit anything to the Mauritius Revenue Authority.

What if my business is not VAT registered?

Set your organisation as not VAT registered and the VAT fields stay out of your way.

Inventory

How does stock get updated?

Automatically. Invoicing a stock-tracked product reduces stock; receiving it on a supplier bill increases it. Every movement is linked to the document that caused it.

Do services affect stock?

No. Products that are not stock-tracked never create a stock movement, so services do not distort your stock value.

Can I hold stock in more than one place?

Yes. Stock locations are supported, and the number available depends on your plan.

Can I correct a stock count?

Yes. A stock adjustment records the correction with a reason, and posts to the accounts as well.

Reports

Which reports are included?

Profit & Loss, Balance Sheet, Trial Balance, Aging, Sales, VAT reports and Statement of Account.

Are the reports live?

Yes. They are built from posted accounting entries, so they reflect what you have recorded without a separate rebuild step.

Statement of Account

What does a statement show?

The opening balance for the period, then each invoice, credit note and payment in date order with a running balance, and a closing balance.

Can I send a statement to a customer?

Yes. Download the PDF with your own branding, print it, or share it directly.

Subscriptions & billing

How am I billed?

By bank transfer, monthly or annually. Annual billing charges for eleven months instead of twelve.

Can I change plan?

Yes. Upgrades take effect once approved, with the difference for the remainder of your period calculated for you. Downgrades apply from your next renewal.

What happens if I reach my user limit?

The system will not let you add a user beyond your plan limit. Moving up a plan makes the extra seats available.

Security

Is my data separated from other businesses?

Yes. Mobiz Accounts is multi-tenant and every record is scoped to your organisation, enforced by database row-level security rather than by hiding things in the interface.

Can I control what my team can see?

Yes. Each user has a role that controls which modules and actions they can reach.

Do you hold a security certification?

No. We describe only the protections actually in place — secure authentication, organisation isolation, role-based access and managed cloud hosting. Mobiz Accounts does not hold an ISO or SOC certification.

Installing the app

Can I install Mobiz Accounts like an app?

Yes. On Windows and Android, supported browsers offer to install it. On iPhone and iPad you add it from Safari using Share, then Add to Home Screen.

Is it on the App Store or Google Play?

No. Mobiz Accounts installs from the web, so there is no separate download to keep updated.

Does it work offline?

No. Your financial data is never cached on the device, which is a deliberate choice — an offline copy of one organisation’s records is a risk we are not willing to take.

Support

How do I get help?

Use the assistant in the corner of any page, or reach the team on WhatsApp, by phone on +230 5506 8119, or at support@mobiz.mu.

Where can I read how something works?

The public Help Centre covers each area of the product, and signed-in users also have the in-app guide.

Still have a question?

The Help Centre goes deeper, and the team answers on WhatsApp, phone and email.